Refund & Cancellation Policy

Cloth can be returned within 7 days of delivery if it is uncut, unwashed and in its original condition. Cloth is cut to your length, so a piece that has been cut further, washed or altered cannot be returned.

To start a return, write to us with your order number. You pay the return postage unless the return is our mistake. Once the cloth reaches us and is checked, we refund what you paid for it within 5–7 working days.

If your parcel arrives damaged, or the cloth is the wrong colour, the wrong fabric or shorter than you ordered, tell us within 48 hours of delivery with photos of the cloth and the parcel label. We replace it or refund it in full, delivery included — your choice.

Small differences between a screen and real cloth — screen settings, dye lots — are part of textiles and are not defects. That is what swatches are for.

Swatches are not refundable — they are cut cloth, and we cannot resell them. A swatch of a colour you buy by the metre in the same order is free, and so is a print's swatch card when you buy any of its colours; a free swatch carries no credit.

Any other swatch's cost is credited back in full against your next cloth order once the swatches are paid for — automatically when you are signed in with the email you ordered with, or by giving the swatches' order number at checkout. Postage on swatches sent on their own is not credited.

You can cancel any time before your order is dispatched: write to us with your order number. If you have already paid, we refund you in full; if you have not paid yet, there is simply nothing to pay. Once the parcel has left us, the returns rule above applies.

Refunds are paid within 5–7 working days of approval, by UPI or bank transfer to details you confirm with us.

Write to support@thehofstore.co or chat with us on WhatsApp with your order number — or see the contact page.